Help
Support
Last updated 9 November 2026
Email hello@thehalfapp.com and a person will reply within 24 hours.
Common questions
How long does checking take?
Usually up to 48 hours. You can edit your application, read the guidelines and start your profile while you wait.
Why was I asked for more proof?
We couldn't match your credits to the proof you sent. The quickest proof is a Spotlight or agent page, a contract or payslip showing the company name, or a programme page with your name on it.
Is The Half free?
Applying is free. Once you're approved, memberships start at £3.99 a month. There are no adverts, and every membership includes every safety tool.
How do I cancel my membership?
Cancel in your App Store or Google Play subscription settings. You'll keep your membership until the end of the month you've paid for.
How do I report or block someone?
Open their profile or your chat with them and tap the ••• button. Reporting also blocks them.
How do I take a break?
Pause your profile in Profile. You'll keep your matches and chats but won't appear in Discover.